Frequently asked Questions:
- I'm new to AutoShip how do I get going?
- How do I see what's in my order and change my delivery dates?
- How do I add more items to my order?
- How do I cancel my order?
- What payment methods do you accept for AutoShip items?
- When will my credit card be charged?
- How will I know when my order has been sent?
- What happens if my credit card declines?
- What happens if the next delivery date is in the weekend or a holiday?
- What if I need my order earlier?
- Can I cancel my order if I don’t want it anymore?
- Can I use Promo codes or will I receive the deals you have running in AutoShip?
- What if an item in my AutoShip goes out of stock from the supplier?
I'm new to AutoShip how do I get going?
Hit AutoShip on the product you want, enter how often you want the item delivered door and then ADD TO CART. You can choose to continue shopping or go to the checkout if you are finished.
How do I see what's in my order and change my delivery dates?
Go to My AutoShipments in the 'My Account' section, here you can then see what AutoShipments you have scheduled.
If you will not be around on the date of the delivery or don't need the product for another week, you can change the scheduled date of your order, its that easy.
How do I add more items to my order?
Not everything is available to AutoShip, however for products which are, simply purchase the item with AutoShip and we will combine all your orders landing on the same day together.
If you are browsing the site and see something else that you would like, simply place a separate order and we will process that order for you on the next working day.
How do I cancel my order?
You may decide a product is no longer what you're after. You can cancel your order in My AutoShipments by clicking 'Remove'.
What payment methods do you accept for AutoShip items?
We accept credit card / debit card payments for orders containing AutoShip items. We accept VISA, Mastercard and American Express. Unfortunately Afterpay and internet banking payment options are not available for orders containing AutoShip items.
When will my credit card be charged?
We will email you a reminder for your order 3 days before it's scheduled, your credit card will be charged the day it's processed.
How will I know when my order has been sent?
You will receive a reminder email 3 days before we ship out your repeat order; this is your chance to make any changes you might have. 3 days later your order will be processed and a confirmation email of your order will be sent to you, you can expect your order the next working day!
What happens if my credit card is declined?
If there is a problem with your payment, you will be sent a notification email. We will then attempt to process the order again the following day.
What happens if an AutoShipment lands on a weekend or holiday?
Your order will be processed on the next working day.
What if I need my order earlier?
If you have run out of something sooner than expected, jump online and go to My AutoShipments. Go ahead and change the delivery date to whatever suits you.
Can I cancel my order if I don’t want it anymore?
Absolutely. AutoShip is super-flexible and you aren't locked into anything. You can pause or change delivery dates, add or remove products. You call the shots – make AutoShip work for you.
Can I use Promo codes or will I receive the deals you have running in AutoShip?
AutoShip is designed to ensure that you get great prices everyday. As an AutoShip customer we will ensure that buying regularly from us will mean you will get the best pricing for your products overall. So promo codes are unable to work on AutoShip orders.
What if an item in my AutoShip goes out of stock from the supplier?
If for some reason our suppliers go out of stock of a particular line, we will let you know and offer some alternatives before your next order is due.