Shipping and Delivery Information

Frequently asked Questions:

How does our free shipping policy work?

When we started pet.co.nz there was one thing we all agreed on. Shipping rates were super confusing. So we did what any normal person would do - we removed shipping costs on decent sized orders. Free shipping applies for all rural deliveries as well.

That's right, we don’t charge for standard shipping on orders over $39, so go ahead and order as much as you want and you won't pay any extra!

Standard shipping is defined as

  1. Next working day delivery for all North Island addresses.
  2. Two working day delivery for all South Island addresses.

There are a couple more delivery options that you need to be aware of as we will charge extra for these items:

Signature Required - $2.00 per shipment
Usually our courier drivers will leave the packages at your door step or somewhere secure that you have suggested in the checkout process. If you would rather sign for the package simply tick this option in the checkout process.

For some high value orders we will simply include this from the get-go because we think it's important that the $250 you've spent on Rover's new toys actually get to Rover!

Saturday Delivery - $8.40 per shipment
If you order an item from pet.co.nz before 3pm Friday we give you the option to get it delivered that Saturday. Saturday delivery is sadly not available in all areas.

How do I track my order?

You can see how your order is tracking by simply logging into your My Account section. Once your order has been shipped from our warehouse we also send you an email that includes a tracking number.

You can also track your order by going to the Courier Post website and entering your tracking number.

Do I need to be home to sign for my delivery?

During the checkout process you will be asked for any special notes you wish to tell the courier. If you want your package left around the corner of the garage by the laundry door, just put this in there and our courier driver will do his best to follow your instructions.

If you have selected the “signature required” option and you are not home, your order will not be left unattended. The courier driver will leave a calling card which you can use to organise another delivery time that is convenient for you.

When can I expect my delivery?

We aim to have 99.9% of our products in stock to make our deliveries as quick as possible. Items that are in stock are dispatched the same day providing you have your order in before 4pm Monday to Friday. We let you know the expected delivery date of your order during the checkout process.

Most items are delivered overnight in the North Island. This may stretch out to 48 hours for the South Island. Bigger items may take a bit longer but we will let you know this during your order.

If you have any issues with deliveries please don’t hesitate to contact us.