Using my Account

Frequently asked Questions:

How do I create an account?

It’s totally free to create an account on Doing so will allow you to add your pets to your profile so you are shown products that suit your pet.

It will also speed up your shopping experience allowing you to:

  • Track delivery of your order in My Account
  • Save credit card details for future orders
  • Subscribe to our helpful newsletters
  • Create reminders to help you and your pet
  • View your order history online

What do I do if I forget my password?

It happens to everyone. If you have forgotten your password enter your email address here and we will send you an email with a link in it which will allow you to create a new one.

How do I change my email address or password?

You can change your email address simply logging in and clicking My Account and then Edit Profile. Keeping your details up to date helps orders be delivered smoothly.

How do I add in another address if I want something shipped to a different address than normal?

You can edit your shipping address book by logging in, clicking My Account and then Address Book. You can also add or modify an address during the checkout process.

How do I add a pet or update my pet information?

Adding your pets to your account allows us to tailor the products we show you so that they suit your pet. We also have some nifty features that allow you to be reminded about things like flea treatments.

You can add or edit your pets by logging in, clicking My Account and then Add a Pet.