Essential Services Update
Important Delivery Update: (21/08/2020):
We are working as quickly as we can to get your order to you, however, some customers may experience a delay of up to 2 days. If you have not received a notice of your order being shipped within this time frame, please contact our customer service team who will assist where possible.
Important Category 3 & 2 Update: (12/08/2020): We will continue to operate as an 'Essential' service.
In Alert Levels 2 & 3 lock-down our business operates within the 'Essential' category and therefore we will continue to offer our regular services to customers. This means that you will still be able to purchase your pet's food and other items from us as per usual and we will not close our business. We have enough stock to service your orders and you do not need to worry about buying additional stock. The Pet.co.nz team is working hard to ensure we’re able to provide the products and services you need to keep the pets we love healthy and safe through this challenging time.
Our business operates within the 'Essential' category and therefore we will continue to offer our regular services to customers throughout the Category 2 & 3 Lockdown. What this means for you and your pets, is that you will still be able to purchase your pet's food and other items from us as per usual and we will not close our business.
We'd like to take this time to assure you we have enough stock to service your orders and you do not need to worry about buying additional stock. We're here to continue to look after your pet's needs and we replenish our stock on a daily basis.
If you have an upcoming AutoShip order, everything is taken care of for you. Your delivery will still be processed and everything will remain as usual - too easy!
Customer Service Hours
Our customer service hours will continue as per usual 8am-8pm Monday to Sunday. Our wonderful Customer Experience team will be working from home to minimise contact as recommended and will continue to offer the same high level of support via phone, chat, email and webform. Don't hesitate to contact our wonderful team at anytime!
Pet.co.nz have been crafting some great content pet for your reading pleasure. We'll continue to share global updates relating to pets, insightful articles, fun ideas and suggestions while you're at home. We hope you enjoy and find it useful!
Please note, there is no evidence that companion animals or pets can spread COVID-19 (per CDC guidance). Read more about it on our blog.
As always, we will continue to keep you updated and provide new information as quickly as possible as we navigate the uncertainty together, as well as do everything we can to ensure the health, safety and well-being of the entire Pet.co.nz community.
We will continue to cater to your pet's needs to ensure the health and wellness of your pets does not need to be compromised. This is always our priority - all you need to do is click, and we'll fetch.
Thank you for being part of our family. Let's all continue to stay safe and take care of each other.