Essential Services Update

Important Category 1 Update: (12/03/2021): We will continue to operate as normal. 

In Alert Levels 1 our business operates as normal and therefore we will continue to offer our regular services to customers. This means that you will still be able to purchase your pet's food and other items from us and get them delivered directly to your door as per usual.

Services

In Alert Levels 1 our business operates as normal and therefore we will continue to offer our regular services to customers. 

New Zealand:

  • Deliveries will take place as normal 

You will still be able to purchase your pet's food and other items from us as per usual and we will deliver to you. 

AutoShip

If you have an upcoming AutoShip order, everything is taken care of for you. Your delivery will still be processed and everything will remain as usual - too easy! 

Customer Service Hours

Our customer service hours will continue as per usual 8am-8pm Monday to Sunday. Our wonderful Customer Experience team will be working from home to minimise contact as recommended and will continue to offer the same high level of support via phone, chat, email and webform. Don't hesitate to contact our wonderful team at anytime!

Information

Pet.co.nz have been crafting some great content for your reading pleasure. We'll continue to share global updates relating to pets, insightful articles, fun ideas and suggestions while you're at home. We hope you enjoy and find it useful! 

Please note, there is no evidence that companion animals or pets can spread COVID-19 (per CDC guidance). Read more about it on our blog.

As always, we will continue to keep you updated and provide new information as quickly as possible as we navigate the uncertainty together, as well as do everything we can to ensure the health, safety and well-being of the entire Pet.co.nz community.

We will continue to cater to your pet's needs to ensure the health and wellness of your pets does not need to be compromised. This is always our priority - all you need to do is click, and we'll fetch. 

Thank you for being part of our family. Let's all continue to stay safe and take care of each other.